Billing Call Center
EBS Services “EBS” Customer Call Central offers experienced well-trained Bilingual Customer Service Professionals, utilizing industry-leading technologies, to field customer-billing questions and solve problems. EBS Call Central technology is a customized solution, designed specifically for the Billing Call Center. EBS utilizes Toshiba’s most advanced call-routing, real-time Customer Relationship Management (CRM) software and Voice Over IP (VoIP) technology to seamlessly infuse call center services with benchmark flexibility, resourcefulness real-time customer communication.
Convergent billing is the process of consolidating customers billing including cable, internet, phone, utilities, trash, and other ancillary services into one itemized easy to read statement. EBS’s convergent is convenient, flexible, and efficient. Convergent aids customer in reducing billing delinquency and allows time for other more productive activities.
EBS offers world class transaction processing including most major credit cards and Automated Clearing House ‘ACH‘ transactions. EBS’s offers in-house image-based lockbox, utilizing banking standard processes. EBS’ Web Central is a web-based enterprise customer’s center, where detail account information, payment processing, and reporting is offered.
Customers can view real time data online, at EBS’ dedicated energy conservation website. Customers have the option of paying by check, making credit card payments online, or setting up a monthly automated payment of their outstanding balance. Clients are also given full access to resident account information to review billing and payment history online, in real time.
Utility Submetering is a cost-effective method of passing the monthly utility expense from the Community to the resident. A disciplined and structured Submetering program increases net operating income, through resident conservation and owner-control of fluctuations, in utility seasonal usage. The metering of individual apartments gives the residents direct control over their usage, resulting in lower utility costs. Residents report leaking fixtures in a timely fashion because they have a vested interest in utility conservation. The net result is a lower cost of living.
EBS Accounting services offers accounting process, accounts receivable, accounts payable, and data entry services. Our professional accountants and bookkeeper customize our services to meet your needs. It is our goal to reduce your cost associated with day to day accounting services 40% to 60% of the cost of an in-house bookkeeper or accounting department.